This article outlines proven strategies and ongoing tactics to maximize engagement, optimize performance, and drive meaningful results from Chimney Home in your digital banking experience.
Why These Practices Matter
Even with the right tools in place, your results will be limited without consistent execution. Adhering to best practices helps you:
Ensure high user adoption and sustained engagement.
Improve conversion of users into lending opportunities.
Maintain strong brand credibility and trust with account holders.
Monitor and adapt based on data for continual improvement.
1. Messaging & Marketing Consistency
Align Across All Channels
Your email, in-app banners, push notifications, social posts and branch signage should use consistent messaging and branding. This helps reinforce recognition and drives action. For example: “Track your home’s value and borrowing power - now in your banking app.”
Benefit-Driven Language
Focus on what the user gains rather than technical details. Emphasize:
“Instant insights into your home’s value.”
“See how much equity you may have.”
“Explore borrowing power options when you’re ready.”
Clear Calls to Action (CTAs)
Every outreach should include a strong CTA:
“Log in now to view your dashboard”
“Explore your home equity”
“Check your borrowing power”
Ensure CTAs are visually prominent in email, app, and web placements.
2. Channel Tactics & Timing
High-Impact Channels
Email: Use a launch email + reminder/follow-up. Include visuals and links to the dashboard.
In-App Banners/Tile: Place in the banking dashboard or home screen for maximum visibility.
Push Notifications: Send alerts like “🏡 New! Track your home’s value instantly” during launch or “🏡 Your equity is growing, see your offers!”
Supporting Channels
Landing Page / Website: A dedicated page explaining the tool and benefits.
Social Media: Share feature highlights, user stories, or teaser content.
Branch / Support Staff: Equip frontline staff with talking points and visuals; display posters or digital signage.
Timing & Frequency
Launch period: high intensity (multiple touch points over a few weeks).
Post-launch: maintain a regular cadence - e.g., monthly or quarterly reminders.
Avoid overwhelming users - balance visibility with relevance.
3. Engagement & Retention Focus
Seasonal & Contextual Campaigns
Promote the tool around times when it matters most: home-buying season, rate changes, market shifts, refinance campaigns.
Cross-Promote with Lending Offers
Tie insights from the dashboard to relevant offers (HELOC, mortgage refinance, etc.) to drive conversion from engagement to action.
Re-Engage Inactive Users
Use analytics to identify users who haven’t returned and re-target them with incentives or reminders: “Check your home value today” or “See how much equity you have now”.
4. Measurement & Optimization
Key Metrics to Track
Enrollment rate: Percentage of eligible homeowners enrolled.
Dashboard login/usage rate: How often users access the dashboard.
Click-through rate from outreach: Emails, push notifications, banners.
Conversion rate to lending products: How many interactions lead to an application or inquiry.
Loans influenced: People enrolled in My Home Tracker that have taken out a loan from your institution.
Use Analytics to Inform Actions
Review trends over time, identify drop-off points, test new messaging or placement, and iterate. The “Performance” and “Explore” tabs in the analytics dashboard are critical resources.
A/B Testing
Test different subject lines, CTAs, banner visuals, or campaign timing to see what drives higher engagement.
5. Continuous Improvement & Support
Regular Internal Reviews
Hold monthly or quarterly meetings with marketing, product, and analytics teams to review performance, brainstorm enhancements, and update campaigns.
Keep Staff Informed
Train frontline staff regularly as features evolve. Provide updated FAQs, scripts, visuals, and talking points.
Feature Adoption Monitoring
When new features or improvements are released, track usage and promote them proactively rather than relying on users to discover them.
✅ Tip: Stay on top of any releases or product updates by engaging with our newsletters.