Getting started with Chimney Home through Lumin is simple and requires minimal effort from your team. Once your order is confirmed, Lumin and Chimney handle the technical work while you focus on configuring your brand settings, creating your offers, and completing testing.
1. Request the Product
After your institution signs the order form, Lumin will assign you a Project Manager who will guide your team through the onboarding and deployment process.
Your Lumin PM will open the necessary internal tickets and coordinate with Chimney to begin setup.
2. Configuration & Setup
Once onboarding begins, Lumin and Chimney will work together behind the scenes to configure and enable Chimney Home in your online and mobile banking environment.
Your Lumin PM and Chimney Account Manager will keep you updated as setup progresses.
Set up Deep Links
On your email configuration page you can set up deep links that route users to the correct destination based on:
Desktop browser
Mobile browser
iOS app
Android app
3. Testing
When configuration is complete, we’ll notify you to begin testing.
During testing, you’ll be able to:
Review the full Chimney Home experience
Confirm wording, links, and branding
Ensure offers, home data, and onboarding flows work as expected
If you spot any issues, reach out to your Chimney Account Manager or email [email protected].
4. Pilot Launch
Once the testing is complete, you can optionally begin a pilot launch with employees or a limited user group.
This step is optional but helpful if you want internal feedback before going live.
5. Full Launch
Once everything looks good, your Lumin PM will help move Chimney Home into production - and you’ll be live for your members! 🎉
That’s it! The process is quick and low-lift for your team. Lumin and Chimney handle the heavy lifting - you just complete testing and give the green light for launch.