Getting started with Chimney Home through Q2 is simple and requires minimal effort from your team. Most of the setup and coordination happens directly between Chimney and Q2 - you’ll just need to submit your request and confirm a few details along the way.
1. Request the App
From the Q2 Digital Partner Marketplace, find 'Chimney' and click Request App.
Once the Q2 team confirms the initial request, you’ll need to submit navigation configuration on the app order.
2. Configuration & Setup
Once your request is submitted, Chimney and Q2 will collaborate behind the scenes to configure and enable Chimney Home within your environment.
This step typically takes about 2–3 weeks.
Once configuration is completed, you will be able to turn the widget on for select users through your Q2 central platform under user management.
Set up Deep Links
On your email configuration page you can set up deep links that route users to the correct destination based on:
Desktop browser
Mobile browser
iOS app
Android app
3. Testing
When setup is complete, we’ll notify you to begin testing.
You’ll have the chance to review functionality, confirm links, and ensure everything displays correctly for your members.
If there are any issues found, you can reach out to your Chimney Account Manager and [email protected].
4. Pilot Launch
After successful testing, we can move into pilot launch with internal users or a small member group (optional).
5. Full Launch
Once everything looks good, you can turn on Chimney Home in production directly from your Q2 environment - and you’re live! 🎉
That’s it! The process is quick and low-lift for your team. Chimney and Q2 handle most of the heavy lifting - your role is simply to request the app, review testing, and confirm when you’re ready to go live.