Equip your frontline teams to support members using My Home Tracker confidently!
What is My Home Tracker?
Your home is your biggest asset. My Home Tracker helps you make the most of it.
My Home Tracker is a free tool available in your online or mobile banking that offers:
Home value tracking
Home equity & borrowing power insights
Personalized loan offers
Homeowner education
This empowers members to make informed decisions about refinancing, home improvements, and financial planning.
Core Features and How to Explain Them
Feature | What It Does | How to Explain to Members |
Home Value Tracking (Chimney Estimate) | Monthly updated home value based on real estate data.
*not meant to act as a final appraisal | "It tells you the current estimated range of your home value, it's based on public data and you can update your home information to adjust the value." |
Home Equity & Borrowing Power Insights | Shows built-up and available equity, along with home borrowing power. | “It helps you see what you might be able to borrow against. It's calculated by subtracting what you owe on your mortgage from your home’s estimated market value.” |
Personalized Loan Offers | Data-driven alerts for when savings, refinancing, or improvement opportunities arise. | “It looks out for opportunities to lower costs or improve your loan terms based on your data.” |
Support Scripts: Common Questions and Responses
Home Value Accuracy
Q: “Why is this estimate different from what I saw on Zillow?”
A: “Different sites use different models and data. Chimney’s model is designed to reflect how lenders might value your home, giving you a more objective estimate.”
Q: “Why is my loan information not accurate/up to date?”
A: “The loan and equity information displayed are based on public records and do not reflect additional principal payments, you can update your current loan balance in the platform."
Q: "How accurate is the Chimney Estimate?"
A: "It’s very accurate, covering 98% of U.S. homes and regularly checked against actual sales. While it's not an appraisal, it's a reliable way to understand your home’s value."
Q: “Where is this data coming from?”
A: “From public property records and real estate listings. You can update your mortgage information in the app for more accuracy.”
Equity and Borrowing
Q: “Can I get a loan based on this estimate?”
A: “The estimated equity is helpful for guiding borrowing decisions, but a formal application is required to get approved for a loan.”
Q: "Are the loan offers I see pre-approved?"
A: No, they are personalized suggestions based on your info. You’ll need to apply to confirm eligibility and rates.
Renovation and Planning
Q: “Can this help me figure out how much a renovation will cost?”
A: “Yes. It provides personalized renovation cost estimates and shows financing options based on your equity and credit profile.”
💡 Coaching Tips for Support Teams
Do:
Use clear, friendly language.
Emphasize the benefits for the member.
Walk them through the tool if needed.
Validate their concerns and questions.
Don’t:
Suggest the tool is a certified appraisal.
Guarantee loan pre-approvals.
Offer financial advice - refer to appropriate specialists when needed.
Role-Playing Scenarios
Scenario 1: New User
Member: “I saw something about a home tracker - what’s that?”
Response: “It’s our new tool that tracks your home’s value and equity. You can see what your home might be worth, monitor your equity, and even find savings opportunities - all in one place!”
Scenario 2: Homeowner Planning Renovations
Member: “I want to renovate, but don’t know what I can afford.”
Response: “My Home Tracker can show you how much equity you might be able to borrow and what loan options are available for your project.”
Scenario 3: Member Curious About Refinancing
Member: “I’ve been thinking about refinancing - is this a good time?”
Response: “My Home Tracker will notify you if there are potential savings. It looks at your current rate and compares it to what’s available in the market.”
💡 Cheat Sheet: Key Talking Points
“It’s your home’s financial dashboard - easy to use and always up-to-date.”
“No need to search real estate sites for values; this gives you an estimate like a lender might use.”
“If there’s a chance to save money or improve your home, this tool will highlight it.”
“You control the accuracy of the information, just keep your home and mortgage details updated.”