Managing your billing methods and accessing receipts is straightforward with Chimney. This article guides you on how to update payment methods, change recipient details, and access your invoice receipts.

Changing the Recipient Email

To update the email address receiving billing communications:

• Email your request to billing@chimney.io with the subject line "Change of Billing Email". You can also ask additional email addresses to be cc'd on invoices.

Updating Your Payment Method

You can update your payment method directly through the payment link provided in the invoice email. Here’s how:

• Access the Invoice Email: Each invoice email contains a payment link.
• Set Payment Method: Click the link to choose your preferred payment method. You can select from credit card, bank account, or ACH.

Accessing Invoice Receipts

After completing a payment, a confirmation email with a link to download your invoice and receipt will be sent to you. To access and download these documents:

• Click the Link in the Confirmation Email: Follow the link to view and download your invoice and receipt.
• Requesting Past Receipts: If you encounter any issues accessing past receipts, email billing@chimney.io to request copies. Include your account information and the date of the invoice you need.

Accepted Methods of Payment

• Electronic Payments: We accept ACH and credit card payments. If checks are your only available payment method, please contact billing@chimney.io for further assistance.

Vendor Due Diligence and W-9 Requests

If you require our W-9 form or other vendor due diligence documents:

• Vendor Due Diligence Packet: To request our vendor due diligence packet, which includes all our insurance, compliance, and policy documents, please email billing@chimney.io.

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