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Setting Up Email Notifications for Your Members

This guide walks you through the one-time setup of configuring and verifying email settings within the Chimney Home Admin platform.

Updated over 3 weeks ago

Why Connect Your Email Domain?

So it looks like it's coming from you. Connecting your email domain in Chimney Home allows the software to send emails via. your brand domain address, including your colors & logo. This enhances brand credibility and improves email deliverability, reducing the chances of emails being marked as spam.

Who Should Set Up Domain Authentication?

This process is typically handled by IT teams, administrators, or marketing teams responsible for email communication. All this requires is three additional DNS settings to your system.

Step-by-Step Guide to Domain Verification

Accessing Email Settings in Chimney Home

To begin domain verification, navigate to Admin Panel > Email Settings > Domain Configuration in Chimney Home.

Example: CNAME Records to Add

Adding Required DNS Records

To authenticate your domain, you must add the specific CNAME records within your admin account to your domain's DNS settings. These records are provided in Home Admin, as seen below, and must be entered correctly within your domain registrar’s DNS configuration.

Verifying Your Domain

Once the CNAME records have been added to your DNS provider, you can go ahead and return to Chimney Home and refresh the Domain Configuration page. Verification may take up to 24 hours due to DNS propagation. That's it, you're done!

Troubleshooting & Common Issues

Domain Status Shows “Unverified”

If the domain remains unverified:

  • Double-check that the CNAME records were entered correctly.

  • Ensure that there are no typos in the record values.

  • Allow up to 24 hours for DNS propagation.

Note: Setting Up Email Sending from a Custom Subdomain

If you'd like to send emails from your own sub.domain (e.g. [email protected]

Here are the setup steps you’ll need to complete:

Steps to Enable Email Sending from a Custom Subdomain

  1. Create the subdomain
    Example: home.yourcompany.com

  2. Set up an email sender
    If you're using your own email server or an ESP like SendGrid, create the sender email (e.g. [email protected])

  3. Add DNS authentication records
    We’ll provide the required DNS entries (SPF, DKIM, etc.) through the admin platform. These should be added to your DNS provider to authorize sending from your subdomain.

Once these steps are completed, you’ll be able to send authenticated emails using your custom setup.

Where to Get Further Assistance

For more help, visit the Chimney Home Help Center or contact our Support Team via email or live chat: [email protected]

By following this guide, you can ensure that your emails are properly authenticated, improving deliverability and maintaining trust with your recipients.

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