Configuring email notifications
Setting up and configuring email notifications in Chimney Home is a crucial step to ensure homeowners receive relevant, timely updates that help drive engagement and interaction with your platform. In this overview, we’ll walk you through the key steps to configure your emails, customize branding, set app links, and manage notifications.
1. Set up your email profile
The first step in configuring your email notifications is setting up your Email Profile. This determines who the email will appear to come from, ensuring your branding and identity are maintained.
Sender Name and Email: You can specify the sender name and email address that will appear in recipients’ inboxes. This can be a custom profile for Chimney Home or an email you already use (e.g., for product alerts).
Domain Verification: To send emails from your own domain, there is an additional step of verifying your domain. This happens outside the Chimney platform, but it’s essential to complete this step during onboarding to ensure emails come from your trusted domain.
2. Configure your custom app links
Emails sent through Chimney Home contain Call-to-Action (CTA) buttons that direct users back to your app. Ensuring a smooth user experience requires setting up your unique app link.
Smart Routing: The app links you configure will automatically route account holders to the appropriate version of your app based on their device (e.g., desktop, Android, iOS).
Seamless Navigation: These links ensure that users are sent to the correct page within your app, providing a frictionless experience and encouraging more interaction with your platform.
3. Turning notifications on and off
Chimney Home offers a range of email notifications to keep users informed and engaged. You can manage which notifications are sent, and turn specific types on or off based on your institution’s preferences.a
Frequency Limit: By default, notifications are limited to a maximum of two emails per month to avoid overwhelming users.
Custom Controls: You can choose to turn off specific types of notifications, though it’s recommended to leave them on for optimal engagement. Chimney has tested these notifications extensively to ensure they provide timely, relevant information.
Setting up a custom email domain
The final configuration step involves setting up your email domain to ensure emails are sent from your institution’s domain, rather than Chimney’s. This is completed during the onboarding process and involves configuring a few DNS settings.
Domain Authentication: By working with your team to set up these DNS records, Chimney ensures that emails are sent from your own domain, providing a more trusted source for users.
Brand Recognition: This helps strengthen your brand's connection with account holders, as they’ll recognize your institution as the sender.
If you'd like to use a custom email domain, our team with walk you through the process during onboarding.
Summary
Configuring email notifications in Chimney Home is an essential part of engaging homeowners and keeping them informed. By setting up your email profile, app links, and managing notifications, you ensure a seamless, branded experience for users. From the Welcome Series to home value changes and refinance alerts, these emails drive engagement and help homeowners make informed decisions with your institution. Properly configuring the email domain and ensuring notifications are tailored to user needs will lead to more effective communication and stronger customer relationships.